You keep the relationships and institutional knowledge. We bring the depth and the backup.
Your IT person is buried in tickets. When they're out sick, on vacation, or simply don't have time for the strategic side — staying organized, planning ahead, keeping things documented — who picks that up?
JAG Consulting extends your internal team with senior-level IT operations expertise, so your IT person isn't a single point of failure and your business isn't exposed every time they step away.
Your team handles the everyday tickets; we step in for the complex issues that would otherwise eat a whole afternoon.
Nights, weekends, and holiday coverage — your internal person stops being on call every hour of every day.
Every update or fix goes through a clear approval step first, and if something major breaks, we already have a response plan in place — documented, not left to memory.
Documentation, standard procedures, and organized ticketing that turn “the IT guy's memory” into something the business can rely on.
Shared visibility into licensing, renewals, and vendor contracts — no more surprise auto-renewals.
Regular reporting and business check-ins that most internal IT teams never have the bandwidth to build — delivered for you.
A plain, agreed-on boundary for what stays internal and what escalates to us — no confusion about who owns what.
Support with budget planning and a technology roadmap — thinking ahead, alongside the day-to-day support.
We meet your internal IT person or team and map your current tools, workflows, and coverage gaps.
A shared, written agreement on what stays internal versus what escalates to JAG — no ambiguity.
Shared ticketing and escalation paths go active — your team has real backup starting day one.
Quarterly business reviews, roadmap discussions, and steady progress checks as an ongoing rhythm.
“This approach improved service-level attainment from 75% to 95% while supporting 14,000 global users — without adding headcount.”
Tell us about your current team and setup, and we'll show you exactly where we'd fit in — no pricing surprises.